Returns
The short version
30 days. Unworn, unwashed, tags on. Faults are on us.
Start a return
Email hello@selftitled.store with:
- Your order number
- Which item you're returning
- Whether you want a refund, an exchange, or a different size
- A photo, if something's wrong with it
We'll reply with return instructions and an address. Hold off posting anything until you hear back from us, so we can match your return to your order and process it quickly.
Faulty, damaged or wrong item
If we got it wrong, we fix it properly.
- Tell us within 30 days of delivery
- Send a photo of the problem. It usually saves you posting the item back at all
- You get a replacement or a full refund, your choice
- You don't pay return shipping, and we refund the original shipping too
This covers print defects, printing or stitching faults, damage in transit, and being sent the wrong item or size.
Changed your mind, or ordered the wrong size
- Tell us within 30 days of delivery
- The item must be unworn, unwashed, and have its tags attached
- You cover return postage. We cover postage on the replacement if you're exchanging
- Original shipping isn't refunded
- No restocking fee
Use tracked postage. We can only refund items that make it back to us.
Exchanges
Easiest way to swap a size is to start a return and place a new order. That way your size is reserved immediately rather than waiting for the post. Say so in your email and we'll process the refund as soon as the original is on its way back.
Refunds
Once we've received and checked the item, refunds go back to your original payment method within 5 to 10 business days. How fast it appears after that is up to your bank.
If you paid in a currency other than the one your card is held in, exchange rates may shift slightly between purchase and refund, so the refunded amount can differ by a small margin.
What we can't take back
- Anything worn or washed
- Anything with tags removed
- Anything returned after 30 days
- Anything damaged after delivery, including washing damage. See the care guide
- Gift cards
Fair wear and a genuine fault are different things, and we'll always look at the second one properly.
Cancelling before it ships
Orders move to dispatch quickly, so email us with your order number as soon as possible and we'll do our best to catch yours. If we can, you'll be cancelled and refunded in full. If it's too far along, it becomes a normal return once it arrives.
Your legal rights
Nothing on this page limits any rights you have under the consumer law that applies where you live. If a product is faulty, not as described, or not fit for purpose, your statutory remedies apply regardless of anything stated here.
Avoiding the whole thing
Most returns come down to sizing, and the size chart solves nearly all of them. It lists real garment measurements and a simple way to check them against a shirt you already own. Takes a minute and saves a fortnight.